Responsible Gaming

Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict what will happen next. Treat every bet as an entertainment expense rather than an investment or source of income. Only use funds that are available after essential living costs, financial commitments and savings have been considered.

A sensible approach is to decide how much time and money you are comfortable spending before you start. Once that amount or period has been reached, stop playing. Avoid changing your plan because you are on a winning or losing streak. Chasing losses by placing larger or more frequent bets can increase financial pressure and may make it harder to remain in control.

Practical ways to stay in control

• Set a personal spending limit before each session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, education or other essentials.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not gamble when you are upset, tired, intoxicated or trying to escape a problem.
• Avoid increasing your stakes to recover losses or maintain excitement.
• Keep a record of deposits, bets and withdrawals so you have a clear view of your activity.
• Balance gambling with work, family, friends, exercise and other interests.
• Never share your account, payment details or login information with another person.

If you find it difficult to follow the limits you set, consider stopping immediately and seeking support. Taking action early can help prevent a temporary concern from becoming a more serious problem.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not recognise the impact until gambling begins to affect finances, relationships, work, study, health or everyday responsibilities. Paying attention to changes in your behaviour can help you decide when to take a break or ask for assistance.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Trying to win back money after a loss or returning soon after a losing session.
• Increasing bet amounts to achieve the same level of excitement.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Arguing with people close to you about gambling or withdrawing from social activities.
• Missing work, study, appointments or household responsibilities.
• Feeling anxious, guilty, irritable or low after gambling.
• Using gambling to deal with loneliness, stress, sadness, anger or other difficult emotions.
• Making repeated attempts to stop or cut back without being able to maintain the change.

One warning sign does not provide a diagnosis, but it is a reason to pause and review your habits. If several signs apply to you, or someone close to you has raised concerns, stop gambling and seek independent support. You do not need to wait for a financial crisis before asking for help.

Questions to ask yourself

1. Can I stop playing when I have reached the time or spending limit I set?
2. Have I recently hidden, minimised or denied how much I gamble?
3. Has gambling affected my bills, savings, relationships, work, study or wellbeing?
4. Do I gamble more when I feel stressed, bored, lonely or upset?
5. Have I tried to reduce my gambling and found it difficult?
6. Would I be concerned if someone close to me gambled in the same way?

Tools and steps for taking a break

If you want to reduce or stop gambling, begin by making your decision clear and practical. Use the account controls and safer gambling features available through the service, where applicable. These may include spending or deposit controls, session reminders, activity information, temporary breaks or self-exclusion options. The features available, how they operate and the time needed for a change to take effect may vary.

Read the relevant information before activating a control. If you choose self-exclusion or another break, do not attempt to open another account or use another person’s account during that period. Account restrictions are intended to support your decision, but they work best when combined with practical changes outside the gambling service.

Helpful actions

• Set a break or self-exclusion period if you do not feel able to control your play.
• Remove saved payment methods and reduce easy access to gambling funds where possible.
• Use device, banking or payment-provider controls that can limit access to gambling transactions.
• Tell a trusted person about your decision and ask them to support your plan.
• Avoid gambling websites, applications, advertising and social situations that make you want to play.
• Replace gambling time with activities that support your health, relationships and routine.
• Review your finances and make a plan for essential bills, debts and other commitments.
• Speak with a qualified counsellor or recognised gambling support service.

If you believe an account control has not worked as expected, stop using the service and raise the matter through the available customer support or account process. Do not continue gambling while waiting for a restriction or decision to be applied.

Support for players and their families

Support is available for people who gamble and for anyone affected by another person’s gambling. An independent gambling counsellor can help you understand your behaviour, manage urges, address financial concerns and develop a plan to reduce or stop gambling. You can seek support privately, even if you are unsure whether your gambling is a problem.

If you are supporting a family member, partner or friend, focus on calm and respectful communication. Explain what you have noticed, listen without judgement and encourage them to speak with a qualified service. Protect your own finances and wellbeing, and do not lend money or take responsibility for gambling-related debts if doing so would place you at risk.

Where to seek help in Australia

Australian players can contact a recognised gambling support service in their state or territory, speak with a qualified health professional or ask a general practitioner about suitable counselling options. Financial counsellors may also help with budgeting, debts and payment arrangements. Look for services that offer confidential, independent assistance and explain the options available to you before deciding what to do.

If gambling has contributed to immediate danger, serious distress, threats or harm, move to a safe place and contact emergency services or an appropriate crisis service in your area. Your safety comes first.

Protecting young people and account security

Online gambling is for adults only. Do not allow anyone under the legal gambling age to use your account, watch you enter account details or access gambling funds. Keep your password, verification information and payment methods secure, and log out when using a shared device.

Parents and carers can reduce risk by using device controls, keeping payment details private and discussing the risks of online gambling in an age-appropriate way. Young people may be exposed to gambling content through games, advertising or social media, so encourage them to ask questions and report anything that makes them uncomfortable.

Piggybet Casino encourages all players to make informed decisions and to ask for help early if gambling is no longer enjoyable or manageable. Responsible gambling is an ongoing choice: know your limits, take breaks and stop when gambling is affecting your life.