Privacy Policy

Information we may collect

To provide an online casino service, Piggybet Casino may collect information directly from you, automatically through your use of the website, or from service providers involved in operating the platform. The type and amount of information collected can depend on the services you use, the checks that apply to your account and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information you provide when creating or managing an account. We may also collect information needed to confirm that an account belongs to the person using it. If verification is required, you may be asked to provide identity documents or other information that helps confirm your identity and eligibility to use the service.

Payment and transaction information

We may handle information about deposits, withdrawals, gaming activity, account balances, payment methods and related transactions. Payment information may be processed with the assistance of payment providers. We seek to handle payment data in a way that supports secure processing, fraud prevention, account management and financial record keeping.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, language settings, pages viewed, access times and interactions with website features. We may also collect information about how you use the website to help maintain performance, identify faults, improve content and support security.

Communications and support information

If you contact customer support, we may keep the details you provide, the subject of your enquiry and information about how the enquiry is handled. This helps us respond to requests, investigate issues, maintain service records and improve the player experience.

How we use personal information

Personal information may be used for the purposes connected with providing and administering the website and its services. We try to collect and use information that is relevant to those purposes and do not intend to use it in ways that are unrelated to the reason it was collected unless permitted or required.

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity and completing verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, security incidents and other prohibited activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Maintaining, testing and improving the website, systems and user experience.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided any consent that is required.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Protecting the rights, property, safety and security of Piggybet Casino, players and other people.

Some information may be used to create security, risk or account-management assessments. These checks can help us identify unusual activity and protect the platform. Where an automated process has a significant effect on your account, you may contact us to ask for further information about the matter or to raise a concern, subject to applicable requirements and the need to protect security and fraud-prevention processes.

Cookies, service providers and security

Cookies and similar technologies

Piggybet Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand website use, improve performance and assist with security. Some cookies may be placed by service providers that help operate or measure parts of the website. Cookies can be managed, blocked or deleted through your browser settings. If you disable certain cookies, some website features may not work as intended.

Sharing information

Personal information may be shared with carefully selected providers that support the operation of the website. Depending on the service involved, these providers may assist with hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security or other essential functions. They should only receive information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or official request, respond to a dispute, enforce applicable terms, investigate suspected unlawful activity, protect a person from harm or protect the security and integrity of the website. If the business or part of its operations is reorganised, transferred or combined with another business, relevant information may be transferred as part of that process, subject to appropriate protections.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. No website, device or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and should notify support if you believe your account or information may have been accessed without permission.

Retention and your privacy rights

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record. When information is no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable.

Requests about your information

Depending on your circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for incorrect or incomplete information to be corrected, request deletion of your data, or object to or restrict certain uses. You may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not necessarily affect service messages that are needed to manage your account, transactions, security or important changes.

To exercise your data rights, ask a privacy question or make a data request, contact support@piggybetcasino.best. Please describe the request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records. If a request cannot be completed in full, we will explain the relevant reason where permitted.

You can also unsubscribe from promotional messages by using an unsubscribe option included in the message, where one is provided. Account or service communications may continue where they are necessary and permitted. If you believe that your personal information has been handled improperly, you should contact us first so the concern can be reviewed and addressed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The latest version will be made available on the website and will show the date or other indication of when it was last updated, where appropriate. We encourage players to review this page periodically. If a change is significant, we may provide additional notice through the website, by email or through another suitable account communication.

If you continue to use Piggybet Casino after an updated policy is posted, the revised policy will apply to your use of the website from that point, subject to any rights or requirements that apply. This policy is intended as general information about privacy practices and does not remove any rights you may have under applicable privacy or consumer protection requirements.